Q: What services do you offer?
A: We provide personalised housekeeping services tailored to your home and preferences. Our services include daily upkeep, deep cleaning, laundry, and household organisation.
Q: Do you offer one-time cleaning services?
A: No, we specialise in long-term housekeeping solutions with a minimum of 7 hours per day per housekeeper.
Q: Can I request additional tasks beyond regular cleaning?
A: Yes! During the initial consultation, we create a personalised plan based on your needs. If you require additional services later, just let us know.
Q: How do I book your services?
A: You can contact us through our website, WhatsApp, or phone. We will arrange an initial home visit to understand your requirements before assigning a dedicated housekeeper.
Q: Can I choose my housekeeper?
A: We carefully match a housekeeper to your home based on your preferences and needs. If you have any concerns, we’re happy to discuss alternatives.
Q: What if I need to reschedule or cancel a service?
A: We kindly ask for a 48 to 24 hours’ notice for any changes to your schedule.
Q: How much do your services cost?
A: Pricing depends o service required. Contact us for a personalised quote.
Q: What payment methods do you accept?
A: We accept bank transfers, credit/debit cards, and online payments.
Q: Is there a contract or long-term commitment?
A: We offer flexible agreements tailored to your needs, but a minimum number of weekly hours is required.
Q: Are your housekeepers trained and insured?
A: Yes, all our housekeepers are fully trained, insured, and carefully vetted to ensure professionalism and trustworthiness.
Q: Will my housekeeper have access to my home while I’m away?
A: That is entirely up to you. Many clients provide a spare key for convenience, but we can discuss security preferences during the initial consultation.
Q: What happens if I’m not satisfied with the service?
A: Client satisfaction is our priority. If you have any concerns, please contact us immediately, and we will work to resolve the issue.
Q: How can I contact M & G Manor Housekeepers?
A: You can reach us via phone, WhatsApp, or email. Visit our Contact Us page for details.
Q: Do you offer customer support outside business hours?
A: You can send us a message anytime, and we will respond as soon as possible during working hours.
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