1. Introduction

Welcome to M & G Manor Housekeepers. By using our website and services, you agree to these Terms & Conditions. Please read them carefully before booking our services.

2. Services Provided

• We offer professional housekeeping services tailored to our clients’ needs.
• A minimum booking of 7 hours per day per housekeeper is required.
• Our services do not include one-time cleanings, deep cleaning, or end-of-tenancy cleaning.

3. Booking & Payments

• All bookings must be confirmed in advance through our website, phone, or WhatsApp.
• Payment is required before the service begins or as per the agreed schedule.
• We accept bank transfers, credit/debit cards, and other approved payment methods.
• Any outstanding payments must be settled within [X] days of the invoice date.

4. Cancellations & Refunds

• Clients must provide a 48 to 24 hours’ notice for cancellations or rescheduling.
• Cancellations made after 24 hours may be subject to a cancellation fee.
• Refunds are provided only in cases where services were not delivered as agreed.

5. Client Responsibilities

• Clients must provide a safe working environment for our housekeepers.
• Access to cleaning supplies and equipment (unless otherwise arranged) should be available.
• Clients must notify us of any specific instructions or requirements during the initial consultation.

6. Liability & Damages

• While we take the utmost care, we are not liable for minor damages or wear and tear during service.

• Any claims regarding damage must be reported within 24 hours after the service.
• Our housekeepers are fully insured for accidental damage caused during service.

7. Confidentiality & Privacy

• We respect your privacy and handle all personal information in accordance with our Privacy Policy.
• Our housekeepers are trained to maintain confidentiality regarding any personal or household matters.

8. Termination of Services

• We reserve the right to terminate services if a client fails to comply with these terms.
• Any abusive, inappropriate, or unsafe behaviour towards our staff will result in immediate termination of services.

9. Amendments to These Terms

• We may update these Terms & Conditions from time to time. The latest version will always be available on our website.

10. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

📧 Email: [Insert Email]
📍 Address: [Insert Business Address]